Frequently Asked Questions FAQs
What Are The Lobby Hours and Checkout Times?
Monday—Friday: 7:00 a.m.—7:00 p.m.
Saturday: 9:00 a.m.—5:00 p.m.
Sunday: 11:00 a.m.—3:00 p.m.
Rest assured: our staff is present and taking care of your pet, even after lobby hours.
We encourage checkouts by 1:00 p.m. A $20 late fee may be applied to pet pickups that occur after lobby hours.
What Are The Holiday Hours?
We observe the following holidays. There will be no daycare during these holidays and lobby hours are so follows:
(Rest assured there is still boarding staff here working in the back taking good care of your fur-babies!)
New Year's Eve: 9am-12pm
New Years Day:9am-12pm
Easter: Lobby Closed
Memorial Day: 9am-12pm
Fourth of July: Lobby Closed
Labor Day: 9am-12pm
Thanksgiving: Lobby Closed
Christmas Eve: 9am-12pm
Christmas Day: Lobby Closed
During the holidays, we require a stay of at least three days. There will also be a nonrefundable deposit required at time of booking.
On days our lobby is closed we cannot accept drop-offs or pick-ups.
What Are The Vaccination Requirements?
Please email all vaccination records at least 2 weeks in advance to Vaccinations@PawsPetResort.com
If your vaccinations are not current, your reservation will be cancelled. All new vaccinations should be given a minimum of one week prior to your boarding or daycare reservation.
Dogs (including puppies four months and older): Rabies, DHPP, and Bordatella. We also strongly encourage CIV (canine influenza vaccination) and the lepto vaccination .
Cats: Rabies, FELV, and FVRCP
What should I Bring For Personal Items?
Feel free to bring personal items for your pet, including food. (See food section for specifications)
Dogs: One or two toys, leash, collar, and food.
Cats: Carrier labeled with your name, food, and treats
Please note: Sometimes dogs are wonderfully weird. They chew when they don't chew at home, and they may mark their belongings when they don't mark at home. We are not responsible for damage to any personal items you choose to send with your pet.
Do I Bring Food?
Please provide your pet's food for your stay at Paws Pet Resort. This ensures your pet remains on a food they enjoy and that their stomach tolerates well. Please bring the food pre-measured in containers or bags (one meal per container). If you choose to bring food in one bag, please clearly label the bag with feeding instructions. Due to lack of storage space, please do not bring whole bags of food.
If you forget your pet's food, we will provide food for $2 per day.
What About Medications and Special Diets?
We will gladly administer your pet's oral medications at no additional charge. If your pet has extensive medical needs, you may be asked to participate in our Special Care Program at an additional cost of $20 per day.
Special Care Program
Some pets require that extra level of care. This program is perfect for those who need extra medical attention, breeds that can't be admitted to regular kennel programs, intact males, and in-heat females. Special care is an additional $20 per day.
As part of this program, your pet can be kept separate from the other animals in our care, if you wish. They will receive one-on-one attention, playtime, and potty breaks throughout the day.
What About Injuries & Accidents?
We take every precaution to keep your pet safe. However, animals can be unpredictable and accidents do happen. In that event, you will be notified immediately and your pet will be taken to All City Pet Care (unless you specify otherwise). Please note dogs play with their mouth and their paws. That fun can lead to small scratches and abrasions.
What if I need to Cancel?
We request that cancellations be made three days prior to arrival. If your reservation is scheduled over a holiday or peak time, we require one week's notice. For cancellations made outside the allotted time frame you are at risk of losing your deposit.
Can I Come Tour?
Tours are highly encouraged! Come and see the luxury and love that your pet will experience when staying with us.
What Discounts Are Available?
We proudly offer a 10% discount for all past and present military members.
Dogs of Sanford and Avera employees receive special treat. Show us your employee ID at check-in and you may pick between a free bedtime treat, peanut butter Kong at lunch, or one-on-one cuddle time for your dog.
Have more than one dog? Dogs from the same family, sharing the same room, qualify for a 15% discount on the 2nd dog.