Frequently Asked Questions FAQs
What Are The Lobby Hours and Checkout Times?
Monday—Friday: 7:00 a.m.—7:00 p.m.
Saturday: 9:00 a.m.—5:00 p.m.
Sunday: 11:00 a.m.—3:00 p.m.
Rest assured: our staff is present and caring for your pet, even after lobby hours.
For the safety of our staff, we do not allow drop-off or pick-up outside of lobby hours.
Check-in and Check-out Hours
Check-out time is 11am each morning, check-in time each day is 1pm each afternoon. We will try to be flexible with check in and out times. However, dogs checked-out after 11am or checked-in prior to 1pm are subject to being crated until their room is prepared. 11am to 1pm are the hours we sanitize and clean each room in preparation for the next guest occupying that room.
Dogs: We require a one-night security deposit for all dog boarding reservations. The deposit will be equivalent to one night of your boarding stay. We will refund the deposit if you call to cancel the stay 48 hours in advance. Refunds are returned to whatever payment method was used initially.
Cats: We require half of the total stay as a security deposit for all cat boarding reservations. We will refund the deposit if you call to cancel the stay 48 hours in advance. Refunds are returned to whatever payment method was used initially.
Daycare and Daystay:
Less than 48 hours, $15 cancelation fee. Same-day cancelations or "no-shows" will be charged for the full day.
We require a non-refundable deposit to hold all training sessions. Speak with your trainer for additional details. To book a stay-n-train a 15% deposit will be required. To book out a private lesson with a trainer, pre-payment is required. We will refund the private lesson if you call to cancel or reschedule 48 hours in advance.
What Are The Holiday Hours?
We observe the following holidays. Lobby hours are as follows:
(Rest assured there is still boarding staff here working in the back taking good care of your fur-babies!)
New Year's Eve: 9am-3pm
New Years Day:9am-3pm
Easter: Lobby Lobby Closed
Memorial Day: 9am-3pm
Fourth of July: 9am-3pm
Labor Day: 9am-3pm
Thanksgiving: Lobby Closed
Christmas Eve: 9am-3pm
Christmas Day: Lobby Closed
During the holidays, we require a stay of at least three days. There will also be a nonrefundable deposit required at the time of booking.
There will be no daycare or daystay programs running during these holidays.
On days our lobby is closed we do not accept drop-offs or pick-ups.
Is There a Fee For Dogs Who Can Not Socialize With Other Dogs?
Our potty and playtimes are group-based. We typically group dogs with other like-minded, like-size dogs, in groups of 5-12 dogs. The size of the group depends on the energy level and size of dogs playing in that particular group. Starting May 1st, 2022 if we feel a dog is unsafe for group play, or if parents are requesting individual care requiring one-on-one staff time, we will need to assess a $12 per day fee. This fee is due to the labor-intensive nature of individual potty and playtimes.
What Are The Vaccination Requirements?
Please email all vaccination records at least 2 weeks in advance to Vaccinations@PawsPetResort.com
If your vaccinations are not current, your reservation will be canceled. All new vaccinations should be given a minimum of one week prior to your boarding or daycare reservation.
Dogs: (including puppies four months and older): Rabies, DHPP, and Bordatella. We also strongly encourage CIV (canine influenza vaccination) and the lepto vaccination.
Cats: Rabies, FELV, and FVRCP
What should I Bring For Personal Items?
Feel free to bring personal items for your pet, including food. (See food section for specifications)
Dogs: One or two toys, a bed that can easily fit into a washing machine, leash, collar, and food.
Cats: Carrier labeled with your name, food, and treats.
Please note: Sometimes dogs are wonderfully weird. They chew when they don't chew at home, and they may mark their belongings when they don't mark at home. We are not responsible for damage to any personal items you choose to send with your pet.
Do I Bring Food?
Please provide your pet's food for your stay at Paws Pet Resort. This ensures your pet remains on the food they enjoy and that their stomach tolerates well. Please bring the food pre-measured in containers or bags (one meal per container). If you choose to bring food in one bag, please clearly label the bag with feeding instructions. Due to lack of storage space, please do not bring whole bags of food.
If you forget your pet's food, we will provide food for $2 per day.
What About Medications and Special Diets?
Accommodating special diets is no problem! We can refrigerate food and treats. We will gladly administer your pet's oral medications at no additional charge. If your pet has extensive medical needs, you may be asked to participate in our Special Care Program at an additional cost of $20 per day. We do not administer injectable medications at this time.
Special Care Program
Some pets require that extra level of care. This program is perfect for those who need extra medical attention, breeds that can't be admitted to regular kennel programs, in-heat females, and other special situations that may be very labor-intensive.
Special care is an additional $20 per day.
As part of this program, your pet can be kept separate from the other animals in our care, if you wish. They will receive one-on-one attention, playtime, and potty breaks throughout the day.
What About Injuries & Accidents?
We take every precaution to keep your pet safe. However, animals can be unpredictable and accidents do happen. In that event, you will be notified immediately and your pet will be taken to All City Pet Care Emergency Hospital (unless you specify otherwise). Please note dogs play with their mouth and their paws. That fun can lead to scratches and abrasions.
What if I need to Cancel?
We request that cancellations be made 48 hours prior to arrival. If your reservation is scheduled over a holiday or peak time, we require one week's notice. For cancellations made outside the allotted time frame, you will lose the security deposit.
Can I Come Tour?
Tours are highly encouraged! Come and see the luxury and love that your pet will experience when staying with us. Although we give tours during all lobby hours we encourage you to consider coming when our lobby isn't at its busy so we can give you our full attention. Here are some great times to consider coming:
We also have amazing tour videos online:
What Discounts Are Available?
We proudly offer a 10% discount for all past and present military members.
Dogs of Sanford and Avera employees receive a special treat. Show us your employee ID at check-in and you may pick between a free bedtime treat, peanut butter Kong at lunch, or one-on-one cuddle time for your dog.
Have more than one dog? Dogs from the same family, sharing the same room, qualify for a 15% discount on the 2nd dog.