Lobby Hours and Checkout Time
Monday—Friday: 7:00 a.m.—7:00 p.m
Saturday: 9:00 a.m.—5:00 p.m.
Sunday: 11:00 a.m.—3:00 p.m.
Rest assured: our staff is present and taking care of your pet, even after lobby hours.
Checkout is at 1:00 p.m. every day. A $20 late fee may be applied to pet pickups that occur after that time. If pickup has not occurred prior to lobby closing, you will be charged for another full day.
We observe the following holidays:
New Year's Eve
Fourth of July
During the holidays, we require a stay of at least three days. There will also be a nonrefundable deposit required at time of booking.
Our lobby will also be closed on each of these holidays. Therefore, we cannot accept drop-offs or pick-ups on these holidays.
If your vaccinations are not current, your reservation will be cancelled. All new vaccinations should be given a minimum of one week prior to your boarding or daycare reservation.
Dogs (including puppies four months and older): Rabies, DHPP, and Bordatella
Cats: Rabies, FELV, and FVRCP
Special Care Program
Some pets require that extra level of care. This program is perfect for those who need extra medical attention, breeds that can't be admitted to regular kennel programs, intact males, and in-heat females. Special care is an additional $20 per day.
As part of this program, your pet will be kept separate from the other animals in our care. They will receive one-on-one attention, playtime, and potty breaks throughout the day.
Medications and Special Diets
We will gladly administer your pet's oral or injectable medications. Injectable medication is a charge of $2 per day. Simply fill out the required medication form. If your pet has extensive medical needs, you may be asked to participate in our Special Care Program at an additional cost of $20 per day.
Please provide your pet's food for your stay at Paws Pet Resort. This ensures your pet remains on a food they enjoy and that their stomach tolerates well. Please bring the food pre-measured in containers or bags (one meal per container). If you choose to bring food in one bag, please clearly label the bag with feeding instructions. Due to lack of storage space, please do not bring whole bags of food.
If you forget your pet's food, we will provide food for $3 per day.
Feel free to bring personal items for your pet, including food. (See food section for specifications)
Dogs: One or two small toys, leash, collar, and food.
Cats: Carrier labeled with your name, food, and treats
Please note: We are not responsible for damage to any personal items you choose to send with your pet.
Injuries & Accidents
We take every precaution to keep your pet safe. However, animals can be unpredictable and accidents do happen. In that event, you will be notified immediately and your pet will be taken to All City Pet Care (unless you specify otherwise).
We request that cancellations be made three days prior to arrival. If your reservation is scheduled over a holiday or peak time, we require one week's notice. For cancellations made outside the allotted time frame, your credit card on file will be charged with a $50 nonrefundable fee.
Schedule a Tour
Tours are highly encouraged! Come and see the luxury and love that your pet will experience when staying with us.
Please note: Tour reservations are appreciated, but not required.
Discounts and Multi-Dog Discounts
We proudly offer a 10% discount for all past and present military members.
Dogs of Sanford and Avera employees receive special treat. Show us your employee ID at check-in and you may pick between a free bedtime treat, peanut butter Kong at lunch, or one-on-one cuddle time for your dog.
Have more than one dog? Dogs from the same family, sharing the same room, qualify for a 10% discount on the 2nd dog.